Receptionist/Admin Assistant

Carlo's Bakery

Bakery

Carlo’s bakery is looking for a part-time Receptionist/Admin Assistant with proven customer support experience.

Responsibilities

  • Manage high volume of incoming calls and emails
  • Coordinating office activities and operations to secure efficiency and compliance to company policies
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate,valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Assist cake consultant with gathering information for new client
  • Ensure office area is tidy and presentable, with all necessary stationery and material (e.g. pens,printer paper, note pads etc.)
  • Provide basic and accurate information in-person and via phone/email
  • Update calendars and schedule meetings
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Answer desk inquiries as needed

Get found by companies and clients.

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Interested?

Apply at button below!

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